Terms & Conditions
Products
1.1 All Products on this website (which may vary from time to time) are available in Cheshire.
1.2 Certain Products may be delivered by us in bud to ensure longer life
1.3 Some Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact us using the contact details set out in Section 6 below.
1.4 All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.
1.5 In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
Within our alcoholic gift range:-
1.6.1 We reserve the right to replace brands shown to equal value and quality.
1.6.2 Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under sections 32 and 33 of the intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor.
Prices
2.1 Prices listed within the Service are valid for a maximum of 14 days from submitting your order.
2.2 Prices include VAT.
Order / Payments
3.1 Curing order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by most major credit and debit cards. By clicking on the 'complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.
3.2 Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.
3.3 We cannot accept Order Forms from customers under the age of eighteen (18) years.
Delivery
4.1 Our delivery service is only within the Cheshire, UK area.
4.2 On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the Product you request on the next working day.
4.3 Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.
4.5 In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that we are unable to deliver wines, and plants to Funeral Directors, Hospitals, airports or ships.
4.6 Please note that we are only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home) we regret that where goods have been correctly delivered we can not accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).
4.7 Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.
4.8 It is possible to select a preferred delivery time within the order process in the Delivery Notes field. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.
4.9 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.
Cancellation
5.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date.
5.2 To amend or cancel your order, please contact us using the contact details set out in Section 6 below.
5.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
Customer Services
6.1 In the event that you are not satisfied with the Online Service any complaints should be addressed to:
Cheshire Flowers
294 Buxton Road
Great Moor
Stockport
Greater Manchester
SK2 7AN
Email: cheshireweddings@hotmail.co.uk
Disclaimer
7.1 Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.
7.2 (a) We accept liability for death or personal injury arising from our negligence.
(b) Subject to clause 7.2(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your Order Form with us shall be limited to a multiple of 3 times the price you have paid for the Products.
(c) Subject to clauses 7.2(a) and 7.2(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Online Site and/or the Online Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the Products supplied.
(d) Subject to clauses 1.5 and 4.3 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.
General
8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site. Changes will be effective five (2) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
8.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.
8.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
8.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.
8.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
8.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
8.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.
Wedding T&C's
Booking fee
A non-refundable booking fee is required upon agreement of your quotation.
The Booking fee covers the cost of consultation, quotation, research and emails. Cancellation or change to the booking is required by writing or email.
In the event your wedding is deferred you will need to advise us of the new date and we will advise availability. Should a date be moved a £50.00 administration charge will be required.
Disclaimer: if we do not have availability on the new date then it will result in cancellation of your booking and no refund of the booking fee. Please refer to clause 13.
Validation
Your quote is valid for 28 days, we require a booking fee within this time frame to secure the price quoted.
Your wedding booking is based on the initial quote, the order can only be reduced by 10% of overall initial price quoted, and cannot be reduced to drop below minimum spend of £400.
Your wedding order is to be finalised 4 weeks before the wedding date, when final balance is due. At this point we order your flowers and any accompanying sundries, after which no colour or content changes can be made. Order cannot be reduced instead cost / flowers associated with a cancelled part of the order can make something else or make other items bigger or fuller, however extra items may be ordered.
Confirmation of wedding order
When your order is finalised quantity and description of the Wedding order shall be as set out in the order confirmation, which is sent via email, where you have supplied inspiration pictures it will be noted that we have the pictures. It is the responsibility of the individual in receipt of the quote to check all details of the order thoroughly including quantities, description of products, style and colour, address for delivery, time and date, etc. If anything is incorrect in the quote, please contact Jen or Karen immediately to make us aware of this. Any photographs attached to emails, are for information purposes only and may not exactly match the product itself.
Disclaimer
Flowers are a natural product - As fresh flowers are grown to season and demand, there are occasions that a flower may be unavailable. Whilst every effort is made to source the product, sometimes we are unable to acquire a certain flower variety, in which case we reserve the right to substitute using a similar flower in place of one previously chosen.
All fresh flowers are subject to availability and stringent quality checks. Colours of flowers will always be matched wherever possible to the colours discussed during appointments. Flowers are a natural product and small colour variations may/can happen.
Hire items
Sundry and Hired items state your policy here- All items other than flowers i.e. metal work, chains, brackets, vases, urns etc. are hired to you, the client, unless otherwise stated on the quote.
Hire Return or collection
Items hired from Stockport Flowers and events limited-Cheshire Flowers will be collected the next working day unless otherwise agreed. All items hired must be collected by us or returned buy you. If not a replacement fee for the item will be charged at RRP.
Condition Clause
No responsibility can be taken with regards to poor condition once flowers have been approved, be this delivered or collected. It is your responsibility once approved to care for them. We will advise on care on delivery or collection.
Complaints procedure
Any complaints must be made within 24 hours along with photographic evidence.
Liability clause
We are not responsible for injuries or damages sustained as a result of broken glass or materials. Liability is limited to replacement of supplied goods and no responsibility will be accepted for any consequential loss.
Delivery of Flowers
Delivery costs to one main address are included in the quote unless stated. Multiple delivery costs will be charged extra and will depend on the postcode/location. Delivery to venues outside our normal area may be charged extra but this will be detailed in your quote.
Disclaimer
Delivery addresses, access and correct times to churches and venues must be pre-arranged, we take no responsibility for this information being given to us incorrectly, though every effort will be made to deliver your order, time restrictions may result in non-delivery of your order if details given are incorrect or access can’t gained even when pre-arranged.
Cancellation policy
Cancellation after full balance is paid shall be non-refundable this is due to the work done, which can include ordering the flowers and sundries but also the loss of potential earnings from brides and grooms turned away for that date.
Cancellation charges: 12 - 6 months prior to event = loss of booking fee:
3 - 6 months prior to event = 50% of balance
1 - 3 months = 75% of balance
Up to 1 month = 100% of total
Disclaimer
By paying your booking fee you are accepting these terms and conditions.
Exclusivity Clause
We must be the only florist providing flowers unless this has been previously discussed and confirmed, this includes event dressers and /or family members. This is to protect our reputation.
Cake flower Clause
We will provide individually wired flowers, cake corsages or cut flowers and are happy to add these to the cake but take no responsibility for any damage to the icing. This will always be discussed with the baker chosen.
Photography Clause
We reserve the right to photograph and reproduce pictures of our work for marketing purposes and on social media. If you do not want us to use your pictures, please let us know at time of booking.
Definitions
When we quote using the term ‘seasonal/florist choice flowers’ this means that the flowers used are chosen by us based on the weekly availability and budget. We chose flowers appropriate to the overall look and style chosen based on the price paid, but no flower varieties can be guaranteed. For guaranteed flower variety in a bespoke design the cost quoted will reflect this.
Authorization
It is important to let us know all names who are authorised to discuss your wedding, make changes or make payments.